SOLUTIONS

VIRTUAL ASSISTANT

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Customer and employee support

 

COMPREHENSIVE SOLUTION

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OUR CATALOG

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Customer and employee support

Support for frequently asked questions and ticket management

Knowledge base management of questions and answers, simple or guided in several steps. Integration with ticketing systems (helpdesk) to create and consult the status of incidents. Dashboards for SLAs analysis.

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Recommender and sale of products

Recommendations to customers in sale of products

Sale or contracting of services and products using recommendation models for cross and up-selling.

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Activity report

Report of hours and work materials

Streamline the processing of work reports related to time and materials and integrate them with the current systems in the company. Use of voice channel by phone call.

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HR selection and evaluation

Agility and availability in selection processes

Management of selection and evaluation processes available 24x7 through questions enriched with visual content, implementation of question flow and passing conditions.

 
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MULTIPLE CHANNELS

Microsoft Teams, phone, Facebook or Whatsapp.

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MULTI LANGUAGE

Native multilanguage support in dialogs and forms with no development needed.

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DIALOG FLOW DESIGN

Bot flow graphic design, no programming required.

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SUPPORT TICKET MANAGEMENT

Integrated support ticket management solution, with status, actions, and escalation to Helpdesk services.

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DASHBOARDS

Number of dashboards for usage and success analytics, user evaluation, etc.

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DYNAMIC CONFIGURATION

Configuration of different behavior parameters for the bot through preconfigured Web application.

CAPABILITIES