Support for frequently asked questions and ticket management
Knowledge base management of questions and answers, simple or guided in several steps. Integration with ticketing systems (helpdesk) to create and consult the status of incidents. Dashboards for SLAs analysis.
Recommender and sale of products
Recommendations to customers in sale of products
Sale or contracting of services and products using recommendation models for cross and up-selling.
Report of hours and work materials
Streamline the processing of work reports related to time and materials and integrate them with the current systems in the company. Use of voice channel by phone call.
HR selection and evaluation
Agility and availability in selection processes
Management of selection and evaluation processes available 24x7 through questions enriched with visual content, implementation of question flow and passing conditions.
Microsoft Teams, phone, Facebook or Whatsapp.
Native multilanguage support in dialogs and forms with no development needed.
DIALOG FLOW DESIGN
Bot flow graphic design, no programming required.
SUPPORT TICKET MANAGEMENT
Integrated support ticket management solution, with status, actions, and escalation to Helpdesk services.
Number of dashboards for usage and success analytics, user evaluation, etc.
Configuration of different behavior parameters for the bot through preconfigured Web application.