Contact Center Cognitive Analytics
Transcribe and detect entities or sentiment in Call Centers
Analyze calls to a Contact Center in batches or in real time to be able to identify trends, sentiment, most frequent questions, etc ...
Transcription and enrichment
Analyze and enrich information from video and audio
Use of Microsoft Cognitive Services to transcribe and enrich information from videos or audios from different sources.
Fact-checking video platform
Identification of relevant facts
Transcribe and analyze audios or videos to identify verifiable relevant facts.
Location and count of brands or people in audio/video
Transcribe and analyze audios or videos to identify and count brands or people appearing in audiovisual media.
Identify automatically generic entities or recognize specific entities of a business.
IN BATCHES OR IN REAL TIME
Analyze videos or audios in different formats, either stored or in real time.
Identify and classify calls or conversations with a positive or negative sentiment index.
Identify the intents of the call in the conversation.
Detect a change of interlocutor, or even the person if trained for it.
Spot key-words and phrases in conversations.
Work in multiple languages, detect the language automatically.