Contact Center Cognitive Analytics

Transcribe and detect entities or sentiment in Call Centers

Analyze calls to a Contact Center in batches or in real time to be able to identify trends, sentiment, most frequent questions, etc ...

Transcription and enrichment

Analyze and enrich information from video and audio

Use of Microsoft Cognitive Services to transcribe and enrich information from videos or audios from different sources.

Fact-checking video platform

Identification of relevant facts

Transcribe and analyze audios or videos to identify verifiable relevant facts.

Media analytics

Location and count of brands or people in audio/video

Transcribe and analyze audios or videos to identify and count brands or people appearing in audiovisual media.

ENTITIES

Identify automatically generic entities or recognize specific entities of a business.

IN BATCHES OR IN REAL TIME

Analyze videos or audios in different formats, either stored or in real time.

SENTIMENT

Identify and classify calls or conversations with a positive or negative sentiment index.

INTENTS

Identify the intents of the call in the conversation.

DIARIZATION

Detect a change of interlocutor, or even the person if trained for it.

KEYWORDS

Spot key-words and phrases in conversations.

MULTI LANGUAGE

Work in multiple languages, detect the language automatically.