Audio analytics

Natural language processing (NLP) solution.
Custom models for all your business needs.

Use cases

Analyze calls to a Contact Center in batches or in real time to be able to identify trends, sentiment, most frequent questions, etc.

Transcribe and analyze audios or videos to identify verifiable relevant facts.

Transcribe and analyze audio or video to identify and record appearances of brands or people in audiovisual media.

Using AI to transcribe and enrich information from videos or audios from different sources.

Automatically identifies generic entities. Recognizes business-specific entities.

Identify the intention of the call in the conversation.

Detect key words and phrases in conversations.

Analyze videos or audios in different formats, stored or in real time.

It is able to differentiate a change of interlocutor or even the specific person.

Able to work with multiple languages, also detecting the language automatically.

Identify and classify calls or conversations with a negative or positive sentiment index.