Use cases
Cognitive analytics
Transcribe and detect entities or sentiment in Call Centers
Analyze calls to a Contact Center in batches or in real time to be able to identify trends, sentiment, most frequent questions, etc.
Fact-Checking Platform
Identification of relevant facts
Transcribe and analyze audios or videos to identify verifiable relevant facts.
Media analysis
Location and count of brands or people in audio/video
Transcribe and analyze audio or video to identify and record appearances of brands or people in audiovisual media.
Transcription and enrichment
Analyze and enrich information from video and audio
Using AI to transcribe and enrich information from videos or audios from different sources.
Capabilities
Entities
Automatically identifies generic entities. Recognizes business-specific entities.
Intent
Identify the intention of the call in the conversation.
Keywords
Detect key words and phrases in conversations.
Batch or real time
Analyze videos or audios in different formats, stored or in real time.
Diarization
It is able to differentiate a change of interlocutor or even the specific person.
Multilingual
Able to work with multiple languages, also detecting the language automatically.
Sentiment
Identify and classify calls or conversations with a negative or positive sentiment index.