Custom solutions

AUDIO ANALYTICS

EXTRACT INSIGHTS FROM AUDIO FILES.
NATURAL LANGUAGE PROCESSING (NLP) SOLUTIONS.
MODELS TAILORED TO YOUR BUSINESS NEEDS.

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"What is audio analytics?"

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USE CASES |

COGNITIVE ANALYTICS |

Transcribe and detect entities or sentiment in Call Centers

Analyze calls to a Contact Center in batches or in real time to be able to identify trends, sentiment, most frequent questions, etc.

Headphones over a telephone in a call center.

Interface of a video fact-checking program. Transcribes press conferences, identifies keywords, allows the video to be played, extracts speakers and summarizes.

FACT-CHECKING PLATFORM

Identification of relevant facts

Transcribe and analyze audios or videos to identify verifiable relevant facts.

MEDIA ANALYTICS |

Location and count of brands or people in audio/video

Transcribe and analyze audios or videos to identify and count brands or people appearing in audiovisual media.

Television camera on a set, focusing on a presenter.

TRANSCRIPTION AND ENRICHMENT |

Analyze and enrich information from video and audio

Use of Microsoft Cognitive Services to transcribe and enrich information from videos or audios from different sources.

CAPABILITIES |

ENTITIES

Identify automatically generic entities or recognize specific entities of a business.

INTENT

Identify the intent of the call in the conversation.

KEYWORDS

Spot key-words and phrases in conversations.

Young man showing a live broadcast from his phone.

IN BATCHES OR IN REAL TIME

Analyze videos or audios in different formats, either stored or in real time.

Press session in which different politicians intervene.

DIARIZATION

Detect a change of interlocutor, or even the specific person.

MULTILINGUAL

Work in multiple languages, detect the language automatically.

SENTIMENT

Identify and classify calls or conversations with a positive or negative sentiment index.

CONTACTO

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